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'''<span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">Bereich: [[Finanzen]]</span></span>''' | '''<span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">Bereich: [[Finanzen|Finanzen]]</span></span>''' | ||
'''<span style="font-size:medium;"><span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">Prozess: Belegungsunabhängige Prozesse</span></span></span>''' | '''<span style="font-size:medium;"><span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">Prozess: Belegungsunabhängige Prozesse</span></span></span>''' | ||
'''<span style="font-size:medium;"><span style="font-size:medium;"><span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">Teilprozess: 5.6.4 Mahnungen</span></span></span></span>''' | '''<span style="font-size:medium;"><span style="font-size:medium;"><span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">Teilprozess: 5.6.4 Mahnungen</span></span></span></span>''' | ||
{| class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; color:#002163; font-family:Verdana, Arial, sans-serif; font-size:1em; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-transform:none; white-space:normal; widows:2; word-spacing:0px; -webkit-text-stroke-width:0px; background-color:#ffffff; text-decoration-style:initial; text-decoration-color:initial; height:101px" width="100%" | {| class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; color:#002163; font-family:Verdana, Arial, sans-serif; font-size:1em; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-transform:none; white-space:normal; widows:2; word-spacing:0px; -webkit-text-stroke-width:0px; background-color:#ffffff; text-decoration-style:initial; text-decoration-color:initial; height:101px" width="100%" | ||
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! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Dokument</span></span> | ! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Dokument</span></span> | ||
! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Input</span></span> | ! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Input</span></span> | ||
! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"> | ! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-size:small;">Output</span></span> | ||
! class="ms-rteTableHeaderEvenCol-default" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-family:Arial,Helvetica,sans-serif;">Informationsknoten</span> | |||
! class="ms-rteTableHeaderEvenCol-default" rowspan="1" style="border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | <span style="font-family:Arial,Helvetica,sans-serif;">Reibungspotentiale</span> | |||
|- class="ms-rteTableOddRow-default" | |- class="ms-rteTableOddRow-default" | ||
| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Mahnungen werden nach Ablauf der Frist der Rechnung</span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"> er</span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">stellt</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left; border-collapse: collapse;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">folg</span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">ende Schritte müssen beachtet werden lt. Finanzordnung:</span></span></span></span></span></span></span></span></span></span></span></span> </span></span></span></span></div> | | class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Mahnungen werden nach Ablauf der Frist der Rechnung</span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"> er</span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">stellt</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left; border-collapse: collapse;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">folg</span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">ende Schritte müssen beachtet werden lt. Finanzordnung:</span></span></span></span></span></span></span></span></span></span></span></span> </span></span></span></span></div> | ||
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| class="ms-rteTableOddCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">HM ->Rechnungswesen -> offene Rechnungen -> Berichte -> Mahnungen dieser Rechnung oder Mahnungen des Kunden</span></span></span></span></div> <div style="padding:2px"><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">H</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">M </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">-></span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">Rechnungswesen </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">-</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">> </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">offene Rechnungen ->Mahnstufe auf 1 ändern-> </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small;"> </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">Berichte </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">-></span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">Ma</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">hnungen</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small;"> </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">dieser Rechnung oder Mahnung</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">en</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;"> des Kunden</span></span></div> <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">H</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">M </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">-></span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Rechnungswesen </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">-</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">> </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">offene Rechnungen ->Mahnstufe auf 2 ändern-> </span></span></span></span></span></span></span></span></span></span></span></span></span> <span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Berichte </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">-></span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Ma</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">hnungen</span></span></span></span></span></span></span></span></span></span></span></span></span> <span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">dieser Rechnung oder Mahnung</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">en</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"> des Kunden</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">alle Unterlagen werden für die Übergabe an Rechtsanwalt zusammengestellt</span></span></span></span></div> | | class="ms-rteTableOddCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">HM ->Rechnungswesen -> offene Rechnungen -> Berichte -> Mahnungen dieser Rechnung oder Mahnungen des Kunden</span></span></span></span></div> <div style="padding:2px"><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">H</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">M </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">-></span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">Rechnungswesen </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">-</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">> </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">offene Rechnungen ->Mahnstufe auf 1 ändern-> </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small;"> </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">Berichte </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">-></span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">Ma</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">hnungen</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small;"> </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">dieser Rechnung oder Mahnung</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;">en</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; border-collapse: collapse;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal;"> des Kunden</span></span></div> <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">H</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">M </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">-></span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Rechnungswesen </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">-</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">> </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">offene Rechnungen ->Mahnstufe auf 2 ändern-> </span></span></span></span></span></span></span></span></span></span></span></span></span> <span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Berichte </span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">-></span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">Ma</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">hnungen</span></span></span></span></span></span></span></span></span></span></span></span></span> <span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">dieser Rechnung oder Mahnung</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none">en</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="display:inline"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"> des Kunden</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">alle Unterlagen werden für die Übergabe an Rechtsanwalt zusammengestellt</span></span></span></span></div> | ||
| class="ms-rteTableEvenCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">Zahlungserinnerung wird erstellt und per Post versendet</span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">2. Mahnung wird erstellt und per Post versendet</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">3<span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">. Mah</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">n</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">u</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">ng</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important"> wird erstellt und per Post versendet</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"> </div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">Übergabe an den Rechtsanwalt</span></span></span></span></div> | | class="ms-rteTableEvenCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">Zahlungserinnerung wird erstellt und per Post versendet</span></span></span></span></div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">2. Mahnung wird erstellt und per Post versendet</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"><br/> <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">3<span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">. Mah</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">n</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">u</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important">ng</span></span></span></span></span></span></span></span></span></span></span></span></span><span style="text-align: left; border-collapse: collapse;"><span style="color:#002163"><span style="text-transform:none"><span style="letter-spacing:normal"><span style="font-style:normal"><span style="font-variant:normal"><span style="font-weight:400"><span style="text-decoration:none"><span style="word-spacing:0px"><span style="white-space:normal"><span style="orphans:2"><span style="float:none"><span style="display:inline !important"> wird erstellt und per Post versendet</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div> <div style="padding:2px"> </div> <div style="padding:2px"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="vertical-align:top"><span style="background-color:#ffffff">Übergabe an den Rechtsanwalt</span></span></span></span></div> | ||
| class="ms-rteTableEvenCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Finanzen -> Kunde</span></span> | |||
| class="ms-rteTableEvenCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" | <div> | |||
*<span style="color:#ff0000;"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Wechsel Verantwortlichkeit von Belegung (Rechnungserstellung) zu Finanzen (Mahnwesen) Kennt Kunde Kontaktdaten Finanzen? Bei Rechnungslegung</span></span></span> | |||
*<span style="color:#ff0000;">Umgang mit/Kontrolle von offenen Forderungen</span> | |||
</div> <div> </div> | |||
<span style="color:#ff0000;"><span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">'''Aufgabe: '''<br/> '''KM, CKT - Prozess überarbeiten'''</span></span></span> | |||
|} | |} | ||
[[Category:Finanzen]][[Category:Belegungsunabhängige Prozesse]] | |||
Version vom 2. September 2019, 15:13 Uhr
Bereich: Finanzen
Prozess: Belegungsunabhängige Prozesse
Teilprozess: 5.6.4 Mahnungen
| Aufgabe | Beschreibung | Dokument | Input | Output | Informationsknoten | Reibungspotentiale |
|---|---|---|---|---|---|---|
Mahnungen werden nach Ablauf der Frist der Rechnung erstellt folgende Schritte müssen beachtet werden lt. Finanzordnung:
|
Kunde hat Rechnung nicht bezahlt nach 14 Tagen erfolgt eine Zahlungserinnerung 2. Mahnung erfolgt ab dem 21. Tag nach Rechnungsdatum zzgl. 5,00 € Mahngebühren 3. und letzte Mahnung erfolgt nach 28 Tagen zzgl. 10,00 € Mahngebühren und zzgl. 5% Zinsen sollte auch hier keine Reaktion erfolgen wird der Vorgang an den Rechtsanwalt übergeben
|
Zahlungserinnerung 2. Mahung 3. und letzte Mahung Mahnungen + Rechnung+ Vertrag
|
HM ->Rechnungswesen -> offene Rechnungen -> Berichte -> Mahnungen dieser Rechnung oder Mahnungen des Kunden HM ->Rechnungswesen -> offene Rechnungen ->Mahnstufe auf 1 ändern-> Berichte ->Mahnungen dieser Rechnung oder Mahnungen des Kunden HM ->Rechnungswesen -> offene Rechnungen ->Mahnstufe auf 2 ändern-> Berichte ->Mahnungen dieser Rechnung oder Mahnungen des Kunden alle Unterlagen werden für die Übergabe an Rechtsanwalt zusammengestellt
|
Zahlungserinnerung wird erstellt und per Post versendet 2. Mahnung wird erstellt und per Post versendet 3. Mahnung wird erstellt und per Post versendet Übergabe an den Rechtsanwalt
|
Finanzen -> Kunde |
Aufgabe: |