Planung für Aufenthalt: Unterschied zwischen den Versionen

Version vom 21. Oktober 2019, 15:20 Uhr

Bereich: Belegung-Rezeption

Prozess: Vor der Anreise

Teilprozess: 3.1.3 Planung für den Aufenthalt

Aufgabe

Beschreibung

Dokument

Input

Output

Informationsknoten

Reibungspotential

Absprachen mit Gast
(Gruppenfahrten außerhalb des Bildungsprogramms)

Checkplan versenden,
Kurz vor Ablauf der Stornofrist Details beim Bucher abfragen:

TN-Zahl aktualisieren
Ablaufplan klären, erstellen (Mahlzeiten, Nutzung von Ressourcen und Technik, Pausenverpflegung, Pausenaktivitäten, Abendprogramm, Bildungsangeboten)
Anreise klären, Hinweise
Zahlungsart mit Gast klären

HM -> Kunde -> Belegung -> „W“ Dokumentenmanager -> E-Mailversand -> Checkplan versenden
Wiedervorlage setzen

Checkplan

E-Mail an Gast;
Erinnerung über Wiedervorlage

Checkplan: HM -> Kunde -> Belegung -> „W“ Dokumentenmanager -> E-Mailversand -> Checkplan versenden

Wiedervorlage setzen;

HM – Kunde -> Belegung - Daten eintragen

- bei Veränderung des Angebotes eine Kostenaufstellung an Gast senden -> Beherbergungsangebot

Dokumentenanpassung: ca. 80-85 Stunden werden für die Anpassung von ca. 150 Dokumenten inkl. E-Mails und Anschreiben benötigt, wegen neuen Dokumentenmanager
Dokumentenanpassung wird vor Schließzeit nicht umgesetzt

Aufgabe:
Claudia Krause (Rezeption/Belegung) - Prozess überarbeiten

Checkplan zurück

Daten des Checkplans prüfen und Ressourcen kontrollieren und neu anlegen

HM – Kunde -> Belegung - Daten eintragen
- bei Veränderung des Angebotes eine Kostenaufstellung an Gast senden -> Beherbergungsangebot

HM -> Kunde -> Belegung ->Leistungsliste -> Dokumentenmanager -> E-Mailversand ->Beherbergungsangebot

Bestätigungs-E-Mail an Gast senden

Aufgabe	Beschreibung	Dokument	Input	Output
Planung der Essenszeiten	Einteilung der Essenszeiten für jede Gruppe und alle Mahlzeiten unter HM -> Tagesstatus -> Küche	Regeln für Essenszeiten	Wünsche der Gäste Regeln für Essenszeiten	Essenszeiten als Grundlage für Küche und Essensmarke Gäste

@@ Zeile 1: / Zeile 1: @@
 <span style="font-size:medium;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''Bereich: [[Belegung-Rezeption|Belegung-Rezeption]]'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
@@ Zeile 5: / Zeile 6: @@
 <span style="font-size:medium;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''''Teilprozess: 3.1.3&nbsp; Planung für den Aufenthalt'''''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-{| width="100%" class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; color:#002163; font-family:verdana, arial, sans-serif; font-size:1em; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-transform:none; white-space:normal; widows:2; word-spacing:0px; -webkit-text-stroke-width:0px; background-color:#ffffff; text-decoration-style:initial; text-decoration-color:initial"
+{| class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; color:#002163; font-family:verdana, arial, sans-serif; font-size:1em; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-transform:none; white-space:normal; widows:2; word-spacing:0px; -webkit-text-stroke-width:0px; background-color:#ffffff; text-decoration-style:initial; text-decoration-color:initial" width="100%"
 |- class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderRow-default" style="font-family:arial; font-size:10pt"
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">Aufgabe</span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">Beschreibung</span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">Dokument</span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">Input</span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">Output</span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" | Informationsknoten
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | Informationsknoten
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" | Reibungspotential
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" | Reibungspotential
 |- class="ms-rteTableOddRow-default"
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" rowspan="1" colspan="1" |
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="text-align: start; padding: 2px;"><span style="vertical-align:top"><span style="background-color:#ffffff">Absprachen mit Gast</span></span></span><span style="padding: 2px;"><span style="vertical-align:top"><span style="background-color:#ffffff"><br/> (Gruppenfahrten außerhalb des Bildungsprogramms)</span></span></span></span></span>
@@ Zeile 46: / Zeile 47: @@
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="padding: 2px;"><span style="vertical-align:top"><span style="background-color:#ffffff">E-Mail an Gast;<br/> Erinnerung über Wiedervorlage</span></span></span></span></span>
-| rowspan="2" colspan="1" |
+| colspan="1" rowspan="2" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">Checkplan:&nbsp; HM -> Kunde -> Belegung -> „W“ Dokumentenmanager -> E-Mailversand -> Checkplan versenden&nbsp;</span></span>
@@ Zeile 55: / Zeile 56: @@
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">- bei Veränderung des Angebotes eine Kostenaufstellung an Gast senden -> Beherbergungsangebot</span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" rowspan="2" colspan="1" |
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="2" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" |
-*<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:red">Dokumentenanpassung notwendig</span></span></span>
+*Dokumentenanpassung: ca. 80-85 Stunden werden für die Anpassung von ca. 150 Dokumenten inkl. E-Mails und Anschreiben benötigt, wegen neuen Dokumentenmanager
+*Dokumentenanpassung wird vor Schließzeit nicht umgesetzt
 <span style="color:#ff0000;"><span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">'''Aufgabe:<br/> Claudia Krause (Rezeption/Belegung) - Prozess überarbeiten'''</span></span></span>
@@ Zeile 63: / Zeile 65: @@
 |- class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenRow-default" style="font-family:arial; font-size:10pt"
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" rowspan="1" colspan="1" |
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border: 1px solid rgb(191, 191, 191); text-align: left; vertical-align: top;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="padding: 2px;"><span style="vertical-align:top"><span style="background-color:#ffffff">Checkplan zurück</span></span></span></span></span>
@@ Zeile 82: / Zeile 84: @@
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;">'''&nbsp;'''</span></span>
 <div style="text-align:start; -webkit-text-stroke-width:0px">
-{| width="100%" class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; font-size:1em"
+{| class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; font-size:1em" width="100%"
 |- class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderRow-default" style="font-family:arial; font-size:10pt"
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Aufgabe</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Beschreibung</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Dokument</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Input</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+! class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Output</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
 |- class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableOddRow-default" style="font-family:arial; font-size:10pt"
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" rowspan="1" colspan="1" |
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="font-family: arial; font-size: 10pt; border: 1px solid rgb(191, 191, 191); padding: 2px; vertical-align: top; text-align: left;" |
 <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Planung der Essenszeiten</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>

Planung für Aufenthalt: Unterschied zwischen den Versionen

Version vom 21. Oktober 2019, 15:20 Uhr

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