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| style="text-align: left; vertical-align: top;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Überprüfung des Bestandes durch leitende Hausdame</span></span> | | style="text-align: left; vertical-align: top;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Überprüfung des Bestandes durch leitende Hausdame</span></span> | ||
| style="text-align: left; vertical-align: top;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Bestellung durch leitende Hausdame</span></span> | | style="text-align: left; vertical-align: top;" | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">Bestellung durch leitende Hausdame</span></span> | ||
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{| class="MsoTableGrid" style="font-size:14px; color:#222222; font-family:Arial; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-transform:none; white-space:normal; widows:2; word-spacing:0px; -webkit-text-stroke-width:0px; background-color:#ffffff; text-decoration-style:initial; text-decoration-color:initial; border:1pt solid windowtext; width:1438px; border-collapse:collapse" width="100%" | |||
|- style="height:14.4pt" | |||
| style="border:1pt solid windowtext; width:103.8pt" width="138" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:14.4pt">'''Aufgabe'''</span></span></span></span></span></span></span> | |||
| style="border-width:1pt 1pt 1pt medium; border-style:solid solid solid none; border-color:windowtext windowtext windowtext currentcolor; width:262px" width="177" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:14.4pt">'''Beschreibung'''</span></span></span></span></span></span></span> | |||
| style="border-width:1pt 1pt 1pt medium; border-style:solid solid solid none; border-color:windowtext windowtext windowtext currentcolor; width:184px" width="117" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:14.4pt">'''Dokument'''</span></span></span></span></span></span></span> | |||
| style="border-width:1pt 1pt 1pt medium; border-style:solid solid solid none; border-color:windowtext windowtext windowtext currentcolor; width:152px" width="100" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:14.4pt">'''Input'''</span></span></span></span></span></span></span> | |||
| style="border-width:1pt 1pt 1pt medium; border-style:solid solid solid none; border-color:windowtext windowtext windowtext currentcolor; width:181px" width="118" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:14.4pt">'''Output'''</span></span></span></span></span></span></span> | |||
| style="border-width:1pt 1pt 1pt medium; border-style:solid solid solid none; border-color:windowtext windowtext windowtext currentcolor; width:181px" width="161" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:14.4pt">'''Informationsknoten'''</span></span></span></span></span></span></span> | |||
| style="border-width:1pt 1pt 1pt medium; border-style:solid solid solid none; border-color:windowtext windowtext windowtext currentcolor; width:319px" width="147" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:14.4pt">'''Reibungspotentiale'''</span></span></span></span></span></span></span> | |||
|- style="height:13.6pt" | |||
| style="border-width:medium 1pt 1pt; border-style:none solid solid; border-color:currentcolor windowtext windowtext; width:103.8pt" width="138" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">'''Bestellprozess'''</span></span></span></span></span></span></span> | |||
| style="border-width:medium 1pt 1pt medium; border-style:none solid solid none; border-color:currentcolor windowtext windowtext currentcolor; width:262px" width="177" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff">Prüfen von</span></span></span> | |||
<ul style="margin:0.3em 0px 0px 1.6em; padding:0px; list-style-image:url("> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Warenbestand</span></span></span></span></span></span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal">Anzahl Gäste und Mitarbeiter zu den Mahlzeiten</span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal">Sonderessen (Getränkepauschalen, Grillangebote, Buffets, Allergien, Vegetarier, etc.)</span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal">erwartete Gäste im Gastrobereich</span></span></span></li> | |||
<li><font size="2">Suppen, Brötchen und Kuchenbedarf von Gastrobereich</font></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal">Zeitpunkt der Bestellung berücksichtigen (Bestell- und Liefertag)</span></span></span></li> | |||
</ul> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff">Notieren der zu bestellenden Waren ins Warenbestellbuch</span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Aufgabe der Bestellung</span></span></span></span></span></span></span> | |||
<ul style="margin:0.3em 0px 0px 1.6em; padding:0px; list-style-image:url("> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">telefonisch oder</span></span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">über Internet</span></span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">bei besonderen Bestellungen vorab Anfrage beim Lieferanten</span></span></span></span></li> | |||
</ul> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Entgegennahme der Waren</span></span></span></span></span></span></span> | |||
<ul style="margin:0.3em 0px 0px 1.6em; padding:0px; list-style-image:url("> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Prüfung der Ware anhand des Lieferscheines und der Bestellung, ggf. Liefertemperatur</span></span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Mängel sofort anzeigen und auf Lieferschein vermerken</span></span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Prüfung der Rechnung anhand des Lieferscheines</span></span></span></span></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Verbringen in entsprechenden Lagerraum</span></span></span></span></li> | |||
</ul> | |||
| style="border-width:medium 1pt 1pt medium; border-style:none solid solid none; border-color:currentcolor windowtext windowtext currentcolor; width:184px" width="117" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Telefonliste der Lieferanten mit Kundennummern und Bestell-/Liefertage</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Lieferanten-Homepage mit Kundenlogin</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Belegungsübersicht/ Küchenstärkemeldung des Hausmanagers</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Speiseplan (14 Tage vorher erstellt)</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Bestellbuch für Waren</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Lieferscheine und Rechnungen</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Bestellwunsch von</span></span></span></span></span></span></span> | |||
<ul style="margin:0.3em 0px 0px 1.6em; padding:0px; list-style-image:url("> | |||
<li><font face="arial, helvetica, sans-serif"><font size="2">Gastro</font></font></li> | |||
<li><font face="arial, helvetica, sans-serif"><font size="2">Forscherwelt</font></font></li> | |||
</ul> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span> | |||
| style="border-width:medium 1pt 1pt medium; border-style:none solid solid none; border-color:currentcolor windowtext windowtext currentcolor; width:152px" width="100" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff">Anfrage telefonisch oder via Internet</span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Bestellung telefonisch oder via Internet</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span> | |||
| style="border-width:medium 1pt 1pt medium; border-style:none solid solid none; border-color:currentcolor windowtext windowtext currentcolor; width:181px" width="118" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Erhalt des Angebots</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff">Wareneingang mit Lieferschein</span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Prüfung der Rechnungen nach Lieferscheine</span></span></span></span></span></span></span> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"> </span></span></span> | |||
| style="border-width:medium 1pt 1pt medium; border-style:none solid solid none; border-color:currentcolor windowtext windowtext currentcolor; width:181px" width="161" | | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt">Hausmanager/ Ressourcenplan</span></span></span></span></span></span></span> | |||
| style="border-width:medium 1pt 1pt medium; border-style:none solid solid none; border-color:currentcolor windowtext windowtext currentcolor; width:319px" width="147" | <ul style="margin:0.3em 0px 0px 1.6em; padding:0px; list-style-image:url("> | |||
<li><s><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt"><span style="color:red">Bestelltage nur Montag und Mittwoch,</span></span></span></span></span></s></li> | |||
<li><s><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt"><span style="color:red">bedarf muss aktuell erkennbar sein</span></span></span></span></span></s></li> | |||
<li><s><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt"><span style="color:red">Speisenangebot/Speiseplan</span></span></span></span></span></s></li> | |||
<li><s><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt"><span style="color:red">Kein einheitlicher Bestellprozess Küche und Gastro</span></span></span></span></span></s></li> | |||
<li><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt"><span style="color:red">Nutzung Tablett (Webclient) nicht berücksichtigt – Idee: Tablet an Rezi hinterlegen</span></span></span></span></span></li> | |||
</ul> | |||
<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff">'''<span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="line-height:normal"><span style="height:13.6pt"><span style="color:red">Aufgabe:<br/> TL Küche (Küche), Thomas Radloff (Gastro), Sonja Adenau (Controlling) - Prozess überarbeiten<br/> Moderation: Juliana Jesse</span></span></span></span></span>'''</span></span></span> | |||
|} | |} | ||
[[Media:Telefonverzeichnis_Lieferanten_Reinigung.pdf|Media:Telefonverzeichnis Lieferanten Reinigung.pdf]] | [[Media:Telefonverzeichnis_Lieferanten_Reinigung.pdf|Media:Telefonverzeichnis Lieferanten Reinigung.pdf]] | ||
Version vom 22. Oktober 2019, 11:21 Uhr
Bereich: Reinigung
Prozess: Vor der Anreise
Teilprozess: 8.1.3 Bestellungen
| Aufgabe | Beschreibung | Dokument | Input | Output | Informationsknoten | Reibungspotentiale |
| Bestellung Haundtücher und Bettwäsche |
|
Hausmanager -> Belegungsübersichten -> Dokumentenmanager -> Anzahl Bettwäsche | Bedarf Bettwäsche, Handtücher lt. Belegung sowie Anzahl und Verteilung nach Gebäuden für Bettwäsche und Handtücher |
Bestellung durch leitende Hausdame |
HM -> Reinigung -> Anbieter |
Aufgabe: |
| Bestellung Reinigungsmittel, Toilettenpapier |
|
Überprüfung des Bestandes durch leitende Hausdame | Bestellung durch leitende Hausdame |
|
Aufgabe |
Beschreibung |
Dokument |
Input |
Output |
Informationsknoten |
Reibungspotentiale |
|
Bestellprozess |
Prüfen von
Notieren der zu bestellenden Waren ins Warenbestellbuch Aufgabe der Bestellung
Entgegennahme der Waren
|
Telefonliste der Lieferanten mit Kundennummern und Bestell-/Liefertage Lieferanten-Homepage mit Kundenlogin Belegungsübersicht/ Küchenstärkemeldung des Hausmanagers Speiseplan (14 Tage vorher erstellt) Bestellbuch für Waren Lieferscheine und Rechnungen
Bestellwunsch von
|
Anfrage telefonisch oder via Internet Bestellung telefonisch oder via Internet
|
Erhalt des Angebots Wareneingang mit Lieferschein Prüfung der Rechnungen nach Lieferscheine
|
Hausmanager/ Ressourcenplan |
Aufgabe: |