Bearbeitung Kundenanfrage bis zur Buchung: Unterschied zwischen den Versionen

Aktuelle Version vom 16. Juni 2021, 09:54 Uhr

Prozess: Vor der Anreise

Teilprozess: Bearbeitung Kundenanfrage

- Allgemeine Anfrage
- Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin
- Inhouseveranstaltung
- Anmeldung zum Seminar

Allgemeine Anfrage

Aufgabe	Beschreibung	Dokument	Input	Output
Anfrage durch Gast	a) Per Telefon: Wenn Anruf an der Rezeption, dann an Belegung weiterleiten oder Daten (Input) aufnehmen und per E-Mail an Belegung weiterleiten b) Per E-Mail: An Bearbeiter lt. Zuständigkeiten Belegungsmanagement weiterleiten c) Per Anfrage- oder Kontaktformular An Bearbeiter lt. Zuständigkeiten Belegungsmanagement weiterleiten	Regeln zur Bearbeitung von Belegungen Regeln Belegungsklausur Kontingentregelung		Reisetermin, Personenzahl, Grund des Aufenthalts (Belegungsart), Kontaktdaten
Prüfung der Kapazitäten	a) Wenn Termin durch andere Gruppen belegt, dann Überprüfung der anderen Belegungen, die auf „A“ oder „R“ stehen, Rücksprache mit anderen Belegern, b) Wenn Termin nicht möglich, dann mind. 1 Terminvorschlag an Kunden per Telefon oder per E-Mail Wenn kein Termin möglich, dann Anfrage auf Warteliste oder Kunden fragen, ob Daten für weiteren Kontakt (E-Mailing Belegungsklausur) gespeichert werden dürfen	HM – Ressourcenplan		Fester Termin Und/oder neuer Kunde
Kundendaten	Überprüfen, Aktualisieren, bei Neukunden Eintragen	Hausmanager -> Kunde (bei Neukunden) -> unter Plus, neu anlegen	Adressdaten, E-Mailadresse, Telefonnummer, Kategorie, Ansprechpartner	Aktueller Kundenstamm im Hausmanager
Belegung anlegen	Eintragung in den Hausmanager	Hausmanager -> Kunde -> Anlegen einer neuen Belegung -> Maske ausfüllen mit Datum, An- und Abreisezeit, Belegungsart, Belegungsthema, TN-Zahl/Betreuer, Ressourcen	HM ->Leistungsliste füllen	Vollständige Leistungsliste
Gast möchte Angebot, noch keinen Vertrag	Angebot versenden: auf „W“ Dokumentenmanager->E-Mail->Beherbergungsangebot->E-Mail versenden Wiedervorlage setzen: Erinnerung setzen, bis wann Kund Angebot bestätigt haben muss, ggf. Kunden kontaktieren und Rückmeldung erfragen	Beherbergungsangebot; „Regeln der Belegungsplanung im Rahmen der Belegungsklausur“ berücksichtigen	Angebot auf Grundlage der Leistungsliste Anfrage durch Kunden: a) angenommen oder b) abgelehnt	Beherbergungsangebot Wenn a), dann weiter bei "Angebot bestätigt oder Gast möchte direkt Vertrag" Wenn b), dann Status auf „storniert“ setzen
Angebot bestätigt oder Gast möchte direkt Vertrag	Erstellung des Vertrages	HM > Kunde > Belegung > Leistungsliste „W“ Dokumentenmanager > Beherbergungsvertrag - auf „R“ stellen und Häckchen bei Belegungsvertrag setzen - Wiedervorlage setzen	Regeln zur Bearbeitung von Belegungen berücksichtigen > Privatgäste - Vertrag versenden > alle anderen - Vertrag ausdrucken und zur Unterschrift in die Geschäftsführung (bis 1.000 € Vertragsunterschrift durch TL Belegung oder BL Hausmanagement möglich) -> nach Unterschrift Vertrag einscannen	HM -> E-Mailversand inkl. - AGB (Tagesveranstaltung, oder Vertrage mit Partnern (Rahmenvereinbarung) oder ARB (Pauschalreise) - Formblatt zur Unterrichtung einer Pauschalreise, wenn Pauschalreise vorliegt - Infoblatt Reiserücktritt, Reiseabbruch - Sicherungsschein, wenn Pauschalreise vorliegt und Vorkasse gefordert ist - mit Werbeunterlagen (Grillangebote, Aktivangebote) und Hausregeln
Vertrag bestätigt	Vertrag kam unterschrieben vom Gast zurück	HM – Kunde -> Belegung - auf „B“ stellen - Wiedervorlage setzen für weitere Absprachen

Inhouseveranstaltungen

Aufgabe	Beschreibung	Dokument	Input	Output
Eintragen von Ressourcen	Mitarbeiter möchten das Ressourcen im HM gebucht werden	Mail, Telefon oder Persönlich	Eintragung der gewünschten Ressource im HM unter dem vorhandenen Belegungscode	Rückmeldung an den Mitarbeiter das die gewünschte Ressource eingetragen ist
Beispiel
PKW benötigt einen Ölwechsel	Ein Mitarbeiter benötigt den PKW um Ihn in die Werkstatt zu fahren	Information ist per Telefon in der Rezeption gelandet	Raussuchen des Belegungscodes für die Autos, eintragen der Ressource im HM	Rückruf zu dem Mitarbeiter und Informieren das die Ressource eingetragen ist.

Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin in Entwicklung eines Bildungsangebots ohne Kundenanfrage
Anmeldung zum Seminar
Bearbeitung Kundenanfrage mit Bildungsinhalt

@@ Zeile 1: / Zeile 1: @@
-<div style="text-align:start; -webkit-text-stroke-width:0px">
+<div>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="font-size:medium"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''Bereich:&nbsp;[http://wiki.blossin.de/index.php?title=Belegung-Rezeption Belegung-Rezeption]'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">'''Bereich: [[Belegung-Rezeption|Belegung-Rezeption]]'''</span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="font-size:medium"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''Prozess: Vor der Anreise'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">'''Prozess: Vor der Anreise'''</span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="font-size:medium"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''''Teilprozess:'''''</span></span></span></span></span></span></span></span></span></span></span></span></span></span>'''''Bearbeitung Kundenanfrage'''''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">'''''Teilprozess:&nbsp;Bearbeitung Kundenanfrage'''''</span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit">'''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">-&nbsp;Allgemeine Anfrage<br/> - Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin</span></span>'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">- Allgemeine Anfrage<br/> - Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin<br/> - Inhouseveranstaltung<br/> - Anmeldung zum Seminar</span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''Allgemeine Anfrage'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">'''Allgemeine Anfrage'''</span></span>
-{| style="font-size:small; font-family:arial; border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse" width="100%"
+{| border="1" style="font-family:arial; font-size:small; border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse" width="100%"
 |-
-| <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Aufgabe</span></span>'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| '''<span style="font-size:small;"><span style="font-family:Arial, Helvetica, sans-serif">Aufgabe</span></span>'''
-| <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Beschreibung</span></span>'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Beschreibung</span>'''</span>
-| <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Dokument</span></span>'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Dokument</span>'''</span>
-| <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Input</span></span>'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Input</span>'''</span>
-| <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Output</span></span>'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Output</span>'''</span>
 |- class="ms-rteTableOddRow-default"
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Anfrage durch Gast<span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Anfrage durch Gast<span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>a) Per Telefon:<br/> Wenn&nbsp;Anruf an der Rezeption,&nbsp;<br/> dann&nbsp;an Belegung weiterleiten oder Daten (Input) aufnehmen und per E-Mail an Belegung weiterleiten</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>a) Per Telefon:<br/> Wenn Anruf an der Rezeption,<br/> dann an Belegung weiterleiten oder Daten (Input) aufnehmen und per E-Mail an Belegung weiterleiten</span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top">b) Per E-Mail:<br/> An Belegung weiterleiten</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">b) Per E-Mail:<br/> An Bearbeiter lt. [[Zuständigkeiten_Belegungsmanagement|Zuständigkeiten Belegungsmanagement]]&nbsp;weiterleiten</span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top">c) Per Anfrage- oder Kontaktformular<br/> An Belegung weiterleiten</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">c) Per Anfrage- oder Kontaktformular<br/> An Bearbeiter lt. [[Zuständigkeiten_Belegungsmanagement|Zuständigkeiten Belegungsmanagement]] weiterleiten</span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Regeln zur Bearbeitung von Belegungen<br/> Regeln Belegungsklausur<br/> Kontingentregelung<span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Regeln zur Bearbeitung von Belegungen<br/> Regeln Belegungsklausur<br/> [[Media:Kontingentregelungen.pdf|Kontingentregelung]]<span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; padding:2px; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif; padding:2px"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Reisetermin, Personenzahl, Grund des Aufenthalts (Belegungsart), Kontaktdaten</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Reisetermin, Personenzahl, Grund des Aufenthalts (Belegungsart), Kontaktdaten</span></span></span>
 |-
-| colspan="1" rowspan="1" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Prüfung der Kapazitäten</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| colspan="1" rowspan="1" | <span style="font-size:small;"><span style="font-family:Arial">Prüfung der Kapazitäten</span></span>
-| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">a)&nbsp;&nbsp;Wenn&nbsp;Termin durch andere Gruppen belegt,&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff">a) Wenn Termin durch andere Gruppen belegt,</span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top">dann&nbsp;Überprüfung der anderen Belegungen, die auf „A“ oder „R“ stehen, Rücksprache mit anderen Belegern,</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">dann Überprüfung der anderen Belegungen, die auf „A“ oder „R“ stehen, Rücksprache mit anderen Belegern,</span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top">b)&nbsp;&nbsp;Wenn&nbsp;Termin nicht möglich,&nbsp;<br/> dann&nbsp;mind. 1 Terminvorschlag an Kunden per Telefon oder per E-Mail</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">b) Wenn Termin nicht möglich,<br/> dann mind. 1 Terminvorschlag an Kunden per Telefon oder per E-Mail</span></span></span></span>
+<ol start="3" style="list-style-type:lower-alpha">
+<li><span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">Wenn kein Termin möglich,<br/> dann Anfrage auf Warteliste oder Kunden fragen, ob Daten für weiteren Kontakt (E-Mailing Belegungsklausur) gespeichert werden dürfen<span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top"></span></span></span></span></span></span></span></li>
+</ol>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top">c)&nbsp;&nbsp;&nbsp;Wenn&nbsp;kein Termin möglich,&nbsp;<br/> dann&nbsp;Anfrage auf Warteliste oder Kunden fragen, ob Daten für weiteren Kontakt (E-Mailing Belegungsklausur) gespeichert werden dürfen<span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span>HM – Ressourcenplan</span></span></span>
+| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif; padding:2px"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>HM – Ressourcenplan</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Fester Termin<br/> <br/> Und/oder neuer Kunde</span></span></span>
-| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; padding:2px; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Fester Termin<br/> <br/> Und/oder neuer Kunde</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
 |- class="ms-rteTableOddRow-default"
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Kundendaten</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Kundendaten</span></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="padding:2px"><span style="vertical-align:top">Überprüfen, Aktualisieren, bei Neukunden Eintragen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top">Überprüfen, Aktualisieren, bei Neukunden Eintragen</span></span></span></span></span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Hausmanager -> Kunde&nbsp;(bei Neukunden) ->&nbsp;unter Plus, neu anlegen&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Hausmanager -> Kunde (bei Neukunden) -> unter Plus, neu anlegen</span></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; text-align:left; vertical-align:top" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Adressdaten, E-Mailadresse, Telefonnummer, Kategorie, Ansprechpartner</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; vertical-align:top" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff">Adressdaten, E-Mailadresse, Telefonnummer, Kategorie, Ansprechpartner</span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Aktueller Kundenstamm im&nbsp; Hausmanager</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span>Aktueller Kundenstamm im Hausmanager</span></span></span>
 |- class="ms-rteTableEvenRow-default"
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Belegung anlegen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Belegung anlegen</span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="padding:2px"><span style="vertical-align:top">Eintragung in den Hausmanager</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top">Eintragung in den Hausmanager</span></span></span></span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Hausmanager&nbsp;->&nbsp;Kunde&nbsp;->&nbsp;Anlegen einer neuen Belegung&nbsp;&nbsp;->&nbsp;&nbsp;Maske ausfüllen mit Datum, An- und Abreisezeit, Belegungsart, Belegungsthema, TN-Zahl/Betreuer, Ressourcen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Hausmanager -> Kunde -> Anlegen einer neuen Belegung -> Maske ausfüllen mit Datum, An- und Abreisezeit, Belegungsart, Belegungsthema, TN-Zahl/Betreuer, Ressourcen</span></span>
-| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">HM&nbsp;<span style="padding:2px"><span style="vertical-align:top">&nbsp;-</span></span><span style="padding:2px"><span style="vertical-align:top">>&nbsp;</span></span><span style="padding:2px"><span style="vertical-align:top">&nbsp;Leistungsliste füllen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">HM <span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="padding:2px"><span style="vertical-align:top">Leistungsliste füllen</span></span></span></span></span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Vollständige Leistungsliste</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Vollständige Leistungsliste</span></span></span></span></span></span>
 |- class="ms-rteTableOddRow-default"
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Gast möchte Angebot, noch keinen Vertrag</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Gast möchte Angebot, noch keinen Vertrag</span></span></span></span></span></span>
 | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" |
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Angebot versenden:</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="padding:2px"><span style="vertical-align:top">auf „W“ Dokumentenmanager</span></span><span style="padding:2px"><span style="vertical-align:top">&nbsp;-</span></span><span style="padding:2px"><span style="vertical-align:top">>&nbsp;</span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">E-Mail</span></span><span style="padding:2px"><span style="vertical-align:top">&nbsp;-</span></span><span style="padding:2px"><span style="vertical-align:top">>&nbsp;</span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">Beherbergungsangebot</span></span><span style="padding:2px"><span style="vertical-align:top">&nbsp;-</span></span><span style="padding:2px"><span style="vertical-align:top">>&nbsp;</span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">E-Mail versenden</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Angebot versenden:</span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top">auf „W“ Dokumentenmanager</span></span><span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">E-Mail</span></span><span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">Beherbergungsangebot</span></span><span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">E-Mail versenden</span></span></span></span></span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Wiedervorlage&nbsp;setzen:<br/> <span style="padding:2px"><span style="vertical-align:top">Erinnerung setzen, bis wann Kund Angebot bestätigt haben muss, ggf. Kunden kontaktieren und Rückmeldung erfragen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Wiedervorlage setzen:<br/> <span style="padding:2px"><span style="vertical-align:top">Erinnerung setzen, bis wann Kund Angebot bestätigt haben muss, ggf. Kunden kontaktieren und Rückmeldung erfragen</span></span></span></span></span></span></span></span>
-| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Beherbergungsangebot;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Beherbergungsangebot;</span></span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">„Regeln der Belegungsplanung im Rahmen der Belegungsklausur“ berücksichtigen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top">„Regeln der Belegungsplanung im Rahmen der Belegungsklausur“ berücksichtigen</span></span></span></span></span></span></span>
 | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" |
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt"><span style="line-height:inherit"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Angebot auf Grundlage der Leistungsliste</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Angebot auf Grundlage der Leistungsliste</span></span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt"><span style="line-height:inherit"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Anfrage durch Kunden:</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">a) angenommen oder</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">b) abgelehnt</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Anfrage durch Kunden:</span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top">a) angenommen oder</span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top">b) abgelehnt</span></span></span></span></span></span>
 | class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" |
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt"><span style="line-height:inherit"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Beherbergungsangebot</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Beherbergungsangebot</span></span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt"><span style="line-height:inherit"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">''Wenn''&nbsp;<span style="padding:2px"><span style="vertical-align:top">a),</span></span>&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">''dann''&nbsp;weiter bei Reservierung bestätigen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">''Wenn'' <span style="padding:2px"><span style="vertical-align:top">a),</span></span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top">''dann'' weiter bei "</span></span></span></span></span>Angebot bestätigt oder Gast möchte direkt Vertrag"</span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt"><span style="line-height:inherit"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">''Wenn''&nbsp;b),&nbsp;<br/> ''dann''&nbsp;Status auf „storniert“ setzen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top">''Wenn'' b),<br/> ''dann'' Status auf „storniert“ setzen</span></span></span></span></span></span>
 |-
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" style="font-family:arial; font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top; text-align:left" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Angebot bestätigt oder Gast möchte direkt Vertrag</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" style="font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small;"><span style="font-family:Arial">Angebot bestätigt oder Gast möchte direkt Vertrag</span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:small; text-align:left"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">Erstellung des Vertrages</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top"><font style="font-family:arial; padding:2px; vertical-align:top">Erstellung des Vertrages</font></span></span></span></span>
-| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:small; text-align:left"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">HM > Kunde > Belegung > Leistungsliste „W“ Dokumentenmanager > Beherbergungsvertrag<br/> - auf „R“ stellen und Häckchen bei Belegungsvertrag setzen<br/> - Wiedervorlage setzen</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top"><font style="font-family:arial; padding:2px; vertical-align:top">HM > Kunde > Belegung > Leistungsliste „W“ Dokumentenmanager > Beherbergungsvertrag<br/> - auf „R“ stellen und Häckchen bei Belegungsvertrag setzen<br/> - Wiedervorlage setzen</font></span></span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">[https://post.blossin.de:987/Freigegebene%20Dokumente/Belegung-Rezeption/Regeln%20zur%20Bearbeitung%20von%20Belegungen.doc Regeln zur Bearbeitung von Belegungen]&nbsp;berücksichtigen</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><font style="font-family:arial; font-size:10pt; vertical-align:top">Regeln zur Bearbeitung von Belegungen berücksichtigen</font></span></span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt"><span style="line-height:inherit"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="font-family:arial, helvetica, sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">> Privatgäste - Vertrag versenden<br/> > alle anderen -&nbsp;Vertrag ausdrucken und zur Unterschrift in die Geschäftsführung -> nach Unterschrift Vertrag einscannen</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top">> Privatgäste - Vertrag versenden<br/> > alle anderen - Vertrag ausdrucken und zur Unterschrift in die Geschäftsführung (bis 1.000 € Vertragsunterschrift durch TL Belegung oder BL Hausmanagement möglich)</span></span></span></span></span></span></span></span><br/> <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top">-> nach Unterschrift Vertrag einscannen</span></span></span></span></span></span></span></span>
+| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">HM -> E-Mailversand inkl.</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">- AGB (Tagesveranstaltung, oder Vertrage mit Partnern (Rahmenvereinbarung) oder ARB (Pauschalreise)</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">- Formblatt zur Unterrichtung einer Pauschalreise, wenn Pauschalreise vorliegt</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">- Infoblatt Reiserücktritt, Reiseabbruch</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">- Sicherungsschein, wenn Pauschalreise vorliegt und Vorkasse gefordert ist</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">- mit Werbeunterlagen (Grillangebote, Aktivangebote) und Hausregeln</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="font-family:arial; font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top; text-align:left" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
 |- class="ms-rteTableEvenRow-default"
-| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">Vertrag bestätigt</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span></span><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">Vertrag kam unterschrieben vom Gast zurück</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-size:10pt; padding:2px; text-align:left"><span style="font-family:arial"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">HM – Kunde -> Belegung<br/> - auf „B“ stellen<br/> - Wiedervorlage setzen für weitere Absprachen</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top">&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+&nbsp;
-| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="font-family:Arial, Helvetica, sans-serif; text-align:left"><span style="vertical-align:top"><span style="font-size:small"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit"><span style="vertical-align:top">&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+&nbsp;
 |}
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit">&nbsp;</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">'''Inhouseveranstaltungen'''</span></span>
-<span style="font-size:14px"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:inherit">'''Anlegen von frei ausgeschrieben&nbsp;Bildungsveranstaltungen mit festem Termin'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+{| class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; font-size:1em" width="100%"
-</div>
+|- class="ms-rteTableHeaderRow-default"
-{| style="font-size:small; color:#222222; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-transform:none; white-space:normal; widows:2; word-spacing:0px; -webkit-text-stroke-width:0px; background-color:#ffffff; text-decoration-style:initial; text-decoration-color:initial; font-family:arial; border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse" width="100%"
+! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Aufgabe</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>'''
-|-
+! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Beschreibung</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>'''
-| '''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Aufgabe</span></span>'''
+! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Dokument</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>'''
-| '''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Beschreibung</span></span>'''
+! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Input</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>'''
-| '''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Dokument</span></span>'''
+! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Output</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>'''
-| '''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Input</span></span>'''
+|- class="ms-rteTableOddRow-default" style="font-size:10pt"
-| '''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Output</span></span>'''
+| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Eintragen von Ressourcen </span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| '''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Informationsknoten</span></span>'''
+| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Mitarbeiter möchten das Ressourcen im HM gebucht werden</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| '''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">Reibungspotentiale</span></span>'''
+| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Mail, Telefon oder Persönlich</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-|- class="ms-rteTableOddRow-default ms-rteThemeFontFace-2 ms-rteFontSize-2" style="font-family:arial; font-size:10pt"
+| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Eintragung der gewünschten Ressource im HM unter dem vorhandenen Belegungscode</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Anfrage über Checkplan</span></span></span></span>
+| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Rückmeldung an den Mitarbeiter das die gewünschte Ressource eingetragen ist</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small; padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">zuständiger Mitarbeitender aus Bildungsteam sendet Checkplan an Verantwortliche für Seminarbuchung</span></span></span></span>
+|- class="ms-rteTableEvenRow-default" style="font-size:10pt"
-| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small; padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Checkplan</span></span></span></span>
+| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"><span style="margin:0px">Beispiel</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small; padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">vollständiger ausgefüllter Checkplan</span></span></span></span>
+| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small; padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"></span></span></span></span>
+| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableEvenCol-default" colspan="1" rowspan="3" style="border:1px solid #bfbfbf" | Kunde -> erste Kontaktperson -> Belegung -> [Bildung –&nbsp;'''inhaltliche'''&nbsp;Klärung mit Kunden] -> [Belegung] -> Kunde
+| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-| class="ms-rteTableEvenCol-default" colspan="1" rowspan="3" style="border:1px solid #bfbfbf" | <ul style="margin:0.3em 0px 0px 1.6em; padding:2px; list-style-image:url(">
+| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-<li><span style="color:red">Bei intern organisierten VA‘s keine einheitliche Regelung</span></li>
+|- class="ms-rteTableOddRow-default" style="font-size:10pt"
-<li><span style="color:red">24-Stunden-Regel für Antworten (bei Inhalten wird Zeit nicht eingehalten)</span></li>
+| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">PKW benötigt einen Ölwechsel</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-<li><span style="color:red">Zeitliche Regelung/Einsatz von Modulen?</span></li>
+| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Ein Mitarbeiter benötigt den PKW um Ihn in die Werkstatt zu fahren</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-<li><span style="color:red">Mehraufwände bei Anfragen (Checkplan…)</span></li>
+| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Information ist per Telefon in der Rezeption gelandet</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-<li><span style="color:red">TuduhListe</span></li>
+| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Raussuchen des Belegungscodes für die Autos, eintragen der Ressource im HM</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
-</ul>
+| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Rückruf zu dem Mitarbeiter und Informieren das die Ressource eingetragen ist.</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span>
-<span style="line-height:inherit"><span style="vertical-align:top"><span style="background-color:#ffffff">'''<span style="color:red">Schnittstelle - externe Moderation</span>'''</span></span></span>
-|- class="ms-rteTableEvenRow-default ms-rteThemeFontFace-2 ms-rteFontSize-2" style="font-family:arial; font-size:10pt"
-| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Prüfen und Seminar anlegen</span></span></span></span>
-| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small; padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">prüfen, ob Termin frei und Ressourcen verfügbar und als Belegung und Seminar anlegen</span></span></span></span>
-| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">HM > Belegung neu >...(Daten eingeben) > Seminar anlegen</span></span></span>
-| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Belegung im HM anlegen: Kundendaten, Termin, Titel, Ressourcen, Betten&nbsp;blocken<br/> aus der Belegung das Seminar anlegen und im SM vervollständigen:&nbsp;Seminarnummer, Kategorie, zuständ. MA, TN-Zahlen, Beschreibung, Finanzen, Texte</span></span></span>
-| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">zuständigem Mitarbeitenden Team Bildung Seminarinformationen zur Kontrolle zusenden<br/> <span class="ms-rteThemeBackColor-5-2" style="background-color:#ffffff; padding:2px"><span style="vertical-align:top">Kalkulation</span></span></span></span></span>
-|- class="ms-rteTableOddRow-default"
-| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:10pt; padding:2px"><span style="font-family:arial"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Wiedervorlagen setzen</span></span></span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" style="border:1px solid #bfbfbf" | <span style="font-size:10pt; padding:2px"><span style="font-family:arial"><span style="vertical-align:top"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Abheften Checkplan, Ressourcenplan, Wiedervorlage setzen</span></span></span></span></span>
-| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Checkplan<br/> Ressourcenplan<br/> HM > Belegung > Wiedervorlage</span></span></span>
-| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif">Wiedervorlage, ob Termin stattfindet - 4 Wochen vor Seminarbeginn, Information vom zuständigen Mitarbeitenden einholen</span></span></span>
-| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span class="ms-rteThemeFontFace-2 ms-rteFontSize-2" style="padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff">Seminar findet statt:&nbsp;Ressourcen, Betten, Zeiten abgleichen, aktualisieren<br/> / findet nicht statt:&nbsp;</span></span></span><span class="ms-rteThemeFontFace-2 ms-rteFontSize-2" style="padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff">S</span></span></span><span class="ms-rteThemeFontFace-2 ms-rteFontSize-2" style="padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff">e</span></span></span><span class="ms-rteThemeFontFace-2 ms-rteFontSize-2" style="padding:2px"><span style="vertical-align:top"><span style="background-color:#ffffff">minar stornieren</span></span></span></span></span></span><br/> &nbsp;
 |}
-<br/> <span style="font-size:14px"><span style="line-height:inherit"><span style="color:#222222"><span style="font-family:Arial"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">'''<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">[http://wiki.blossin.de/index.php?title=Bearbeitung_Kundenanfrage Kundenanfrage mit Bildungsinhalt]</span></span>'''</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>
+<span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">'''Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin in&nbsp;[[Entwicklung_eines_Bildungsangebots_ohne_Kundenanfrage|Entwicklung eines Bildungsangebots ohne Kundenanfrage]]'''<br/> '''[[Anmeldung_zum_Seminar|Anmeldung zum Seminar]]'''<br/> [[Bearbeitung_Kundenanfrage|<span style="font-weight: bold;">Bearbeitung&nbsp;Kundenanfrage mit Bildungsinhalt</span>]]</span></span>
+</div>

Bearbeitung Kundenanfrage bis zur Buchung: Unterschied zwischen den Versionen

Aktuelle Version vom 16. Juni 2021, 09:54 Uhr

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