Bearbeitung Kundenanfrage bis zur Buchung: Unterschied zwischen den Versionen
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<span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">'''''Teilprozess: Bearbeitung Kundenanfrage'''''</span></span> | <span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">'''''Teilprozess: Bearbeitung Kundenanfrage'''''</span></span> | ||
<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">- Allgemeine Anfrage<br/> - Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin<br/> - Inhouseveranstaltung<br/> - Anmeldung zum Seminar</span></span> | |||
<span style="font-size:small"><span style="font-family:Arial, Helvetica, sans-serif">'''Allgemeine Anfrage'''</span></span> | |||
{| style="font- | {| border="1" style="font-family:arial; font-size:small; border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse" width="100%" | ||
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| <span style="font-size:small;"><span style="font-family:Arial, Helvetica, sans-serif">Aufgabe</span></span> | | '''<span style="font-size:small;"><span style="font-family:Arial, Helvetica, sans-serif">Aufgabe</span></span>''' | ||
| <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Beschreibung</span>'''</span> | | <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Beschreibung</span>'''</span> | ||
| <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Dokument</span>'''</span> | | <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Dokument</span>'''</span> | ||
| Zeile 18: | Zeile 18: | ||
| <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Output</span>'''</span> | | <span style="font-size:small;">'''<span style="font-family:Arial, Helvetica, sans-serif">Output</span>'''</span> | ||
|- class="ms-rteTableOddRow-default" | |- class="ms-rteTableOddRow-default" | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Anfrage durch Gast<span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>a) Per Telefon:<br/> Wenn Anruf an der Rezeption,<br/> dann an Belegung weiterleiten oder Daten (Input) aufnehmen und per E-Mail an Belegung weiterleiten</span></span> | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">b) Per E-Mail:<br/> An Bearbeiter lt. [[Zuständigkeiten_Belegungsmanagement|Zuständigkeiten Belegungsmanagement]] weiterleiten</span></span></span></span> | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">c) Per Anfrage- oder Kontaktformular<br/> An Bearbeiter lt. [[Zuständigkeiten_Belegungsmanagement|Zuständigkeiten Belegungsmanagement]] weiterleiten</span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Regeln zur Bearbeitung von Belegungen<br/> Regeln Belegungsklausur<br/> [[Media:Kontingentregelungen.pdf|Kontingentregelung]]<span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif; padding:2px"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span></span> | | class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif; padding:2px"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Reisetermin, Personenzahl, Grund des Aufenthalts (Belegungsart), Kontaktdaten</span></span></span> | ||
|- | |- | ||
| colspan="1" rowspan="1" | <span style="font-size:small; | | colspan="1" rowspan="1" | <span style="font-size:small;"><span style="font-family:Arial">Prüfung der Kapazitäten</span></span> | ||
| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff">a) Wenn Termin durch andere Gruppen belegt,</span></span></span></span> | | class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff">a) Wenn Termin durch andere Gruppen belegt,</span></span></span></span> | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">dann Überprüfung der anderen Belegungen, die auf „A“ oder „R“ stehen, Rücksprache mit anderen Belegern,</span></span></span></span> | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">b) Wenn Termin nicht möglich,<br/> dann mind. 1 Terminvorschlag an Kunden per Telefon oder per E-Mail</span></span></span></span> | ||
<ol start="3" style="list-style-type:lower-alpha"> | <ol start="3" style="list-style-type:lower-alpha"> | ||
<li><span style="font-size:small; | <li><span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top">Wenn kein Termin möglich,<br/> dann Anfrage auf Warteliste oder Kunden fragen, ob Daten für weiteren Kontakt (E-Mailing Belegungsklausur) gespeichert werden dürfen<span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top"></span></span></span></span></span></span></span></li> | ||
</ol> | </ol> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span>HM – Ressourcenplan</span></span></span> | ||
| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif; padding:2px"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Fester Termin<br/> <br/> Und/oder neuer Kunde</span></span></span> | ||
|- class="ms-rteTableOddRow-default" | |- class="ms-rteTableOddRow-default" | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Kundendaten</span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top">Überprüfen, Aktualisieren, bei Neukunden Eintragen</span></span></span></span></span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Hausmanager -> Kunde (bei Neukunden) -> unter Plus, neu anlegen</span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; vertical-align:top" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff">Adressdaten, E-Mailadresse, Telefonnummer, Kategorie, Ansprechpartner</span></span></span></span> | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; vertical-align:top" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff">Adressdaten, E-Mailadresse, Telefonnummer, Kategorie, Ansprechpartner</span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span>Aktueller Kundenstamm im Hausmanager</span></span></span> | ||
|- class="ms-rteTableEvenRow-default" | |- class="ms-rteTableEvenRow-default" | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Belegung anlegen</span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top">Eintragung in den Hausmanager</span></span></span></span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span>Hausmanager -> Kunde -> Anlegen einer neuen Belegung -> Maske ausfüllen mit Datum, An- und Abreisezeit, Belegungsart, Belegungsthema, TN-Zahl/Betreuer, Ressourcen</span></span> | ||
| class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial | | class="ms-rteTableOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">HM <span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="padding:2px"><span style="vertical-align:top">Leistungsliste füllen</span></span></span></span></span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Vollständige Leistungsliste</span></span></span></span></span></span> | ||
|- class="ms-rteTableOddRow-default" | |- class="ms-rteTableOddRow-default" | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Gast möchte Angebot, noch keinen Vertrag</span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | | ||
<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Angebot versenden:</span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top">auf „W“ Dokumentenmanager</span></span><span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">E-Mail</span></span><span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">Beherbergungsangebot</span></span><span style="padding:2px"><span style="vertical-align:top">-</span></span><span style="padding:2px"><span style="vertical-align:top">></span></span><span style="text-align:justify; padding:2px"><span style="vertical-align:top">E-Mail versenden</span></span></span></span></span></span></span></span> | ||
<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Wiedervorlage setzen:<br/> <span style="padding:2px"><span style="vertical-align:top">Erinnerung setzen, bis wann Kund Angebot bestätigt haben muss, ggf. Kunden kontaktieren und Rückmeldung erfragen</span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163">Beherbergungsangebot;</span></span></span></span></span> | ||
<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top">„Regeln der Belegungsplanung im Rahmen der Belegungsklausur“ berücksichtigen</span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Angebot auf Grundlage der Leistungsliste</span></span></span></span></span> | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Anfrage durch Kunden:</span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top">a) angenommen oder</span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top">b) abgelehnt</span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | | | class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">Beherbergungsangebot</span></span></span></span></span> | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif">''Wenn'' <span style="padding:2px"><span style="vertical-align:top">a),</span></span></span></span><br/> <span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#002163"><span style="vertical-align:top">''dann'' weiter bei "</span></span></span></span></span>Angebot bestätigt oder Gast möchte direkt Vertrag"</span> | ||
<span style="font-size:small; | <span style="font-size:small;"><span style="font-family:Arial"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top">''Wenn'' b),<br/> ''dann'' Status auf „storniert“ setzen</span></span></span></span></span></span> | ||
|- | |- | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" style="font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" style="font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small;"><span style="font-family:Arial">Angebot bestätigt oder Gast möchte direkt Vertrag</span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top"><font style="font-family:arial; padding:2px; vertical-align:top">Erstellung des Vertrages</font></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top"><font style="font-family:arial; padding:2px; vertical-align:top">HM > Kunde > Belegung > Leistungsliste „W“ Dokumentenmanager > Beherbergungsvertrag<br/> - auf „R“ stellen und Häckchen bei Belegungsvertrag setzen<br/> - Wiedervorlage setzen</font></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial"><span style="padding: 2px;"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><font style="font-family:arial; font-size:10pt; vertical-align:top">Regeln zur Bearbeitung von Belegungen berücksichtigen</font></span></span></span></span></span> | ||
<span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif | <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top">> Privatgäste - Vertrag versenden<br/> > alle anderen - Vertrag ausdrucken und zur Unterschrift in die Geschäftsführung (bis 1.000 € Vertragsunterschrift durch TL Belegung oder BL Hausmanagement möglich)</span></span></span></span></span></span></span></span><br/> <span style="font-size:small;"><span style="color:#222222"><span style="font-family:Arial"><span style="background-color:#ffffff"><span style="line-height:inherit"><span style="vertical-align:top"><span style="font-family:arial, helvetica, sans-serif"><span style="vertical-align:top">-> nach Unterschrift Vertrag einscannen</span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" style="font-size:10pt; border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">HM -> E-Mailversand inkl.</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">- AGB (Tagesveranstaltung, oder Vertrage mit Partnern (Rahmenvereinbarung) oder ARB (Pauschalreise)</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="vertical-align:top">- AGB (Tagesveranstaltung, oder Vertrage mit Partnern (Rahmenvereinbarung) oder ARB (Pauschalreise)</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
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|- class="ms-rteTableEvenRow-default" | |- class="ms-rteTableEvenRow-default" | ||
| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">Vertrag bestätigt</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="background-color:#ffffff"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span></span><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">Vertrag kam unterschrieben vom Gast zurück</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="background-color:#ffffff"><span style="padding: 2px;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span></span></span><span style="font-family:arial,helvetica,sans-serif"><span style="color:#002163"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="font-family:arial; font-size:10pt; padding:2px; vertical-align:top">HM – Kunde -> Belegung<br/> - auf „B“ stellen<br/> - Wiedervorlage setzen für weitere Absprachen</font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableOddCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"></span></span></span></span> | ||
| | ||
| class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small; | | class="ms-rteTableEvenCol-default ms-rteThemeFontFace-2 ms-rteFontSize-2" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small;"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:top"><span style="color:#002163"><span style="padding:2px"><span style="vertical-align:top"></span></span></span></span></span></span> | ||
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| Zeile 108: | Zeile 108: | ||
{| class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; font-size:1em" width="100%" | {| class="ms-rteTable-default" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top; border-collapse:collapse; font-size:1em" width="100%" | ||
|- class="ms-rteTableHeaderRow-default" | |- class="ms-rteTableHeaderRow-default" | ||
! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | ! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Aufgabe</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>''' | ||
! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | ! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Beschreibung</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>''' | ||
! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | ! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Dokument</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>''' | ||
! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | ! class="ms-rteTableHeaderOddCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Input</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>''' | ||
! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | ! class="ms-rteTableHeaderEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf; padding:2px; vertical-align:top" | '''<span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">Output</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>''' | ||
|- class="ms-rteTableOddRow-default" style="font-size:10pt" | |- class="ms-rteTableOddRow-default" style="font-size:10pt" | ||
| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Eintragen von Ressourcen </span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Mitarbeiter möchten das Ressourcen im HM gebucht werden</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Mail, Telefon oder Persönlich</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | |||
| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Eintragung der gewünschten Ressource im HM unter dem vorhandenen Belegungscode</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Rückmeldung an den Mitarbeiter das die gewünschte Ressource eingetragen ist</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
|- class="ms-rteTableEvenRow-default" style="font-size:10pt" | |- class="ms-rteTableEvenRow-default" style="font-size:10pt" | ||
| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"><span style="margin:0px">Beispiel</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top"></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
|- class="ms-rteTableOddRow-default" style="font-size:10pt" | |- class="ms-rteTableOddRow-default" style="font-size:10pt" | ||
| class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" colspan="1" rowspan="1" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">PKW benötigt einen Ölwechsel</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Ein Mitarbeiter benötigt den PKW um Ihn in die Werkstatt zu fahren</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Information ist per Telefon in der Rezeption gelandet</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font- | | class="ms-rteTableOddCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="font-weight:400"><span style="letter-spacing:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Raussuchen des Belegungscodes für die Autos, eintragen der Ressource im HM</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
| class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif | | class="ms-rteTableEvenCol-default" style="border:1px solid #bfbfbf" | <span style="font-size:small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-variant-caps:normal"><span style="orphans:2"><span style="text-transform:none"><span style="white-space:normal"><span style="widows:2"><span style="word-spacing:0px"><span style="background-color:#ffffff"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font style="padding:2px; vertical-align:top; font-size:10pt"><span style="margin:0px">Rückruf zu dem Mitarbeiter und Informieren das die Ressource eingetragen ist.</span></font></span></span></span></span></span></span></span></span></span></span></span></span></span> | ||
|} | |} | ||
<span style="font-size:small;"> | <span style="font-size:small;"><span style="font-family:Arial,Helvetica,sans-serif;">'''Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin in [[Entwicklung_eines_Bildungsangebots_ohne_Kundenanfrage|Entwicklung eines Bildungsangebots ohne Kundenanfrage]]'''<br/> '''[[Anmeldung_zum_Seminar|Anmeldung zum Seminar]]'''<br/> [[Bearbeitung_Kundenanfrage|<span style="font-weight: bold;">Bearbeitung Kundenanfrage mit Bildungsinhalt</span>]]</span></span> | ||
</div> | |||
'''[[Anmeldung_zum_Seminar|Anmeldung zum Seminar]]''' | |||
</ | |||
[[Bearbeitung_Kundenanfrage|<span style=" | |||
Aktuelle Version vom 16. Juni 2021, 09:54 Uhr
Bereich: Belegung-Rezeption
Prozess: Vor der Anreise
Teilprozess: Bearbeitung Kundenanfrage
- Allgemeine Anfrage
- Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin
- Inhouseveranstaltung
- Anmeldung zum Seminar
Allgemeine Anfrage
| Aufgabe | Beschreibung | Dokument | Input | Output |
| Anfrage durch Gast | a) Per Telefon: Wenn Anruf an der Rezeption, dann an Belegung weiterleiten oder Daten (Input) aufnehmen und per E-Mail an Belegung weiterleiten b) Per E-Mail: c) Per Anfrage- oder Kontaktformular |
Regeln zur Bearbeitung von Belegungen Regeln Belegungsklausur Kontingentregelung |
| Reisetermin, Personenzahl, Grund des Aufenthalts (Belegungsart), Kontaktdaten |
| Prüfung der Kapazitäten | a) Wenn Termin durch andere Gruppen belegt,
dann Überprüfung der anderen Belegungen, die auf „A“ oder „R“ stehen, Rücksprache mit anderen Belegern, b) Wenn Termin nicht möglich,
|
HM – Ressourcenplan | | Fester Termin Und/oder neuer Kunde |
| Kundendaten | Überprüfen, Aktualisieren, bei Neukunden Eintragen | Hausmanager -> Kunde (bei Neukunden) -> unter Plus, neu anlegen | Adressdaten, E-Mailadresse, Telefonnummer, Kategorie, Ansprechpartner | Aktueller Kundenstamm im Hausmanager |
| Belegung anlegen | Eintragung in den Hausmanager | Hausmanager -> Kunde -> Anlegen einer neuen Belegung -> Maske ausfüllen mit Datum, An- und Abreisezeit, Belegungsart, Belegungsthema, TN-Zahl/Betreuer, Ressourcen | HM ->Leistungsliste füllen | Vollständige Leistungsliste |
| Gast möchte Angebot, noch keinen Vertrag |
Angebot versenden: Wiedervorlage setzen: |
Beherbergungsangebot;
„Regeln der Belegungsplanung im Rahmen der Belegungsklausur“ berücksichtigen |
Angebot auf Grundlage der Leistungsliste Anfrage durch Kunden: |
Beherbergungsangebot Wenn a), Wenn b), |
| Angebot bestätigt oder Gast möchte direkt Vertrag | Erstellung des Vertrages | HM > Kunde > Belegung > Leistungsliste „W“ Dokumentenmanager > Beherbergungsvertrag - auf „R“ stellen und Häckchen bei Belegungsvertrag setzen - Wiedervorlage setzen |
Regeln zur Bearbeitung von Belegungen berücksichtigen
> Privatgäste - Vertrag versenden |
HM -> E-Mailversand inkl.
- AGB (Tagesveranstaltung, oder Vertrage mit Partnern (Rahmenvereinbarung) oder ARB (Pauschalreise) - Formblatt zur Unterrichtung einer Pauschalreise, wenn Pauschalreise vorliegt - Infoblatt Reiserücktritt, Reiseabbruch - Sicherungsschein, wenn Pauschalreise vorliegt und Vorkasse gefordert ist - mit Werbeunterlagen (Grillangebote, Aktivangebote) und Hausregeln |
| Vertrag bestätigt | Vertrag kam unterschrieben vom Gast zurück | HM – Kunde -> Belegung - auf „B“ stellen - Wiedervorlage setzen für weitere Absprachen |
|
|
Inhouseveranstaltungen
| Aufgabe | Beschreibung | Dokument | Input | Output |
|---|---|---|---|---|
| Eintragen von Ressourcen | Mitarbeiter möchten das Ressourcen im HM gebucht werden | Mail, Telefon oder Persönlich | Eintragung der gewünschten Ressource im HM unter dem vorhandenen Belegungscode | Rückmeldung an den Mitarbeiter das die gewünschte Ressource eingetragen ist |
| Beispiel | | | | |
| PKW benötigt einen Ölwechsel | Ein Mitarbeiter benötigt den PKW um Ihn in die Werkstatt zu fahren | Information ist per Telefon in der Rezeption gelandet | Raussuchen des Belegungscodes für die Autos, eintragen der Ressource im HM | Rückruf zu dem Mitarbeiter und Informieren das die Ressource eingetragen ist. |
Anlegen von frei ausgeschrieben Bildungsveranstaltungen mit festem Termin in Entwicklung eines Bildungsangebots ohne Kundenanfrage
Anmeldung zum Seminar
Bearbeitung Kundenanfrage mit Bildungsinhalt