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(Die Seite wurde neu angelegt: „ <span style="font-size:medium;"><span style="font-family:Arial,Helvetica,sans-serif;">'''Bereich: Küche'''</span></span> <span style="font-size:m…“) |
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<span style="font-size:medium;"><span style="font-family: | <span style="font-size:medium;"><span style="font-family:arial,helvetica,sans-serif;">'''Bereich: [[Küche|Küche]]'''</span></span> | ||
<span style="font-size:medium;"><span style="font-family: | <span style="font-size:medium;"><span style="font-family:arial,helvetica,sans-serif;">'''Prozess: Aufenthalt'''</span></span> | ||
<span style="font-size:medium;"><span style="font-family: | <span style="font-size:medium;"><span style="font-family:arial,helvetica,sans-serif;">'''Teilprozess: 6.3.6 Saaldienst'''</span></span> | ||
{| class="MsoTableGrid" style="border-collapse:collapse; border:solid windowtext 1.0pt" width="100%" | {| class="MsoTableGrid" style="border-collapse:collapse; border:solid windowtext 1.0pt" width="100%" | ||
|- style="height:14.4pt" | |- style="height:14.4pt" | ||
| style="width: 70.65pt; border: 1pt solid windowtext; text-align: left; vertical-align: top;" width="89" | | | style="width: 70.65pt; border: 1pt solid windowtext; text-align: left; vertical-align: top;" width="89" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Aufgabe'''</span></span></span></span> | ||
| style="width: 177.2pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="215" | | | style="width: 177.2pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="215" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Beschreibung'''</span></span></span></span> | ||
| style="width: 3cm; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="145" | | | style="width: 3cm; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="145" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Dokument'''</span></span></span></span> | ||
| style="width: 99.2pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="134" | | | style="width: 99.2pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="134" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Input'''</span></span></span></span> | ||
| style="width: 84.35pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="108" | | | style="width: 84.35pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="108" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Output'''</span></span></span></span> | ||
| style="width: 160.35pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="191" | | | style="width: 160.35pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="191" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Informationsknoten'''</span></span></span></span> | ||
| style="width: 94.35pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="148" | | | style="width: 94.35pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; text-align: left; vertical-align: top;" width="148" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Reibungspotentiale'''</span></span></span></span> | ||
|- style="height:14.4pt" | |- style="height:14.4pt" | ||
| style="width: 70.65pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; text-align: left; vertical-align: top;" width="89" | | | style="width: 70.65pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; text-align: left; vertical-align: top;" width="89" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''Saaldienst'''</span></span></span></span> | ||
| | ||
| style="width: 177.2pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="215" | | | style="width: 177.2pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="215" | | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">laufend Kontrolle Befüllung Platten/Behältnisse sobald 90% leer sind oder vor Eintreffen neuer Gruppen</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Säuberung von Ausgabeplätzen und Geschirrablage</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Beräumung der Geschirrablage und Bestückung des</span> <span style="line-height:115%">Spülautomaten</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Beräumen und Entsorgen von Speiseresten</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Reinigung der Ausgabeplätze und des Tresens</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Abräumen der Geschirrablage und Bestücken der Spülanlage</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Abwischen der Tische</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Ausrichten von Tischen und Stühlen</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Kommunikation mit Gästen </span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Kontrolle der Einhaltung von Essenszeiten; ggf. Information oder Rückfragen an Rezeption</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="height:14.4pt"><span style="line-height:115%">Handling bei Barzahlung</span></span></span></span> | ||
| style="width: 3cm; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="145" | | | style="width: 3cm; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="145" | | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">Liste Essenszeiten</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">Musterplan für Anrichten von Speiseangeboten</span></span></span></span> | ||
| style="width: 99.2pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="134" | | | style="width: 99.2pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="134" | | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">Essenszeiten</span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">Vorgaben zur Kunden-kommunikation</span></span></span></span> | ||
| style="width: 84.35pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="108" | | | style="width: 84.35pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="108" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">Ansprechende Erscheinung der Mensen</span></span></span></span> | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">Ausreichendes Speisenangebot</span></span></span></span> | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">Kommunikations-möglichkeit für Gäste</span></span></span></span> | ||
| style="width: 160.35pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="191" | | | style="width: 160.35pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="191" | | ||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">TN-Besonderheiten bei Rezeption hinterlegt und der Küche bekannt (siehe unter [[Anreisegespräch|Anreisegespräch]])</span></span></span></span> | ||
| style="width: 94.35pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="148" | | | style="width: 94.35pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; text-align: left; vertical-align: top;" width="148" | | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="color:#e74c3c;">für Sonderwunschanfragen: Training "Umgang mit dem Gast"</span><span style="color:#000000;"> > wird trainiert</span> | ||
*<span style="font-size:small;"><span style="font-family: | *<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt"><span style="color:red">Stoßzeiten der Inanspruchnahme des Essensangebots bei großen Gruppen oder hoher Belegung </span><span style="color:#000000;">> Gespräch mit CK: Schwierig, da teilweise Gast das Problem ist</span></span></span></span></span> | ||
*<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt"><span style="color:red">Vorgang, wenn Gruppen nicht pünktlich sind – neue Zeiten </span><span style="color:#000000;">> wie oben</span></span></span></span></span> | |||
<span style="font-size:small;"><span style="font-family: | <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''<span style="color:red">Aufgabe:</span>'''</span></span></span></span><br/> <span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''<span style="color:red">TL Küche (Küche), Claudia Krause (Belegung-Rezeption) - Prozess überarbeiten </span>'''</span></span></span></span> | ||
<span style="font-size:small;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:normal"><span style="height:14.4pt">'''<span style="color:#000000;">> Verknüpfungen erstellt. </span>'''</span></span></span></span> | |||
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[[Category:Küche]] [[Category:Aufenthalt]] | |||
[[Category:Küche]][[Category:Aufenthalt]] | |||
Aktuelle Version vom 28. November 2019, 14:05 Uhr
Bereich: Küche
Prozess: Aufenthalt
Teilprozess: 6.3.6 Saaldienst
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Aufgabe |
Beschreibung |
Dokument |
Input |
Output |
Informationsknoten |
Reibungspotentiale |
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Saaldienst
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Ansprechende Erscheinung der Mensen Ausreichendes Speisenangebot Kommunikations-möglichkeit für Gäste |
TN-Besonderheiten bei Rezeption hinterlegt und der Küche bekannt (siehe unter Anreisegespräch) |
Aufgabe: > Verknüpfungen erstellt. |